Quality & Services

A: Our factory is located in Hangzhou, Zhejiang, China. We are a direct manufacturer specializing in cat trees, cat furniture and other pet products. Customers are welcome to visit our factory and discuss new projects with our team.

A: Petsbelle specializes in pet furniture and pet supplies, including cat trees, cat towers, cat scratchers, cat beds, dog beds and pet toys. We focus on practical designs, reliable quality and competitive pricing for wholesale and retail customers.

A: Our products are exported to Europe, North America, Japan, Russia, Australia, South Africa, and the Middle East, as well as Latin America (including Brazil) and Southeast Asia (including Thailand, Malaysia, and Singapore). We work with customers across various countries and regions and have extensive experience in international B2B business.

A: Petsbelle is a direct manufacturer specializing in pet furniture and supplies. We combine product development, manufacturing, quality control and customized solutions to provide reliable products for different markets.
Our products are well recognized by customers in international markets. We focus on innovative designs, practical functionality and reliable quality, with a product range including cat trees, cat houses, cat scratchers, cat furniture and other pet supplies.
Our growing portfolio of design patents in Europe, the United States and China reflects our strong focus on product development and innovation.

A: Our MOQ is designed to accommodate different types of customers, from small retailers to larger distributors and supermarkets.
For Petsbelle branded products in stock, the MOQ can be as low as 5–10 units per item, depending on the product and available stock.
For OEM/ODM and customized orders, our standard MOQ is usually 50 units per item, but it may vary depending on the product, materials and packaging requirements.
Please contact us to confirm the MOQ and availability of the items you are interested in.

A: Yes. For new customers, we can discuss a trial order to help you test the market before moving to larger quantities, depending on the product and MOQ.

A: Simply browse our extensive catalog of pet products and select the items and quantities you are interested in. Then contact our team with the product numbers, quantities, target market and any customization requirements. We will provide a quotation and product information, and can also assist with sample arrangements, payment and shipment.

A: Yes. Samples are available before placing a bulk order. You are welcome to order samples to evaluate the quality and suitability of our products. Sample costs and shipping charges depend on the product and can be discussed with our sales team.

A: For standard orders, lead time is 40-50 days. We have a stable supply chain to guarantee on-time delivery. The production lead time depends on the product, order quantity and customization requirements. We will confirm the estimated production schedule when providing the quotation.

A: Yes. We support OEM and ODM projects, including product design, materials, colors, dimensions, logos, packaging and other customized requirements.

A: Yes. We can customize colors, fabrics and selected product details according to your requirements. Customization depends on the product and order quantity.

A: Yes. We can add your logo to products, packaging, manuals, labels and other materials. We can also help develop customized packaging based on your artwork or requirements.

A: Yes. We offer customized packaging solutions, including carton printing, product labels, barcodes, manuals and other retail packaging requirements.

A: Our cat trees are made with carefully selected materials such as non-shedding plush, solid wood, CARB-certified particle board, E1-grade MDF, natural sisal rope, and other pet-friendly materials. Material options can also be customized for specific projects.

A: We follow a multi-stage quality control process throughout production. Quality checks are carried out at each production stage to help ensure consistent quality.
Before packing, we carry out assembly checks to make sure the parts fit properly and the product meets our quality requirements. After packing, we also conduct random inspections to further check the products and packaging before shipment.
This process helps us identify and address potential issues before the goods are shipped to our customers.

A: We can provide relevant test reports and compliance documents according to the product and destination market. For European projects, we can work with customers on requirements such as EUDR, REACH, FSC and other applicable standards or documentation.

A: We take after-sales service seriously and aim to provide quick and effective solutions. Once we receive your request, our team will respond within 24 hours and work to resolve the issue within 48 hours.
If you have any questions or concerns regarding our products or orders, please contact our sales team. We will follow up and help you find a suitable solution.

A: To get in touch with our sales team, please email us at pet@petsbelle.com. We’ll be happy to assist you with product inquiries, quotations, samples and orders.
You can also contact us through the Contact Us page on our website.

A: Yes. We offer a range of Petsbelle branded pet products for distributors, retailers and other business customers.
For selected in-stock products, customers can start with a low MOQ of 5–10 units per item, depending on availability.

A: Yes. We welcome retailers, wholesalers and distributors interested in selling Petsbelle products in their local markets. Please contact our sales team to discuss product availability, pricing, MOQ and potential cooperation opportunities.

A: Yes. Our product development team can work with customers on new projects, from product concepts and materials to dimensions, colors, packaging and other details.
We welcome customers to discuss their ideas and develop products tailored to their market.